High-quality Transcription and Language Services

Clients from the public and private sectors value our secure, fast, and reliable language services. We tailor our services and final deliverables to each client’s unique requirements and offer a wide range of transcription, note-taking and language solutions.

Audio & Video Transcription

We produce accurate, high-quality transcripts from a wide range of file types and formats, including recordings from interviews, meetings, hearings, and devices such as body-worn cameras. We can transcribe content in a variety of languages, ensuring your multilingual recordings are captured with precision.

Our transcription services are fully flexible. You can choose the workflow, security level, and turnaround time that best suit your needs, with work completed either in our secure office facility or by vetted independent contractors.

We tailor our services to meet all requirements, including highly sensitive or complex projects that demand strict security, confidentiality, or elevated quality assurance. Whether you need an urgent 24-hour turnaround or a scheduled delivery over several days, we provide reliable, precise results you can depend on.

Note Taking & Meeting Minutes

Our note-taking services ensure a clear, accurate record of what was discussed, agreed, and actioned during your meetings.

Professional note-takers can attend in person or join remotely via video call, producing an impartial, near-verbatim record in the language the meeting was conducted.

We work with you in advance to define your requirements, including which key points to capture, whether audio recording is permitted, and any other specifications for the final document, ensuring your notes are tailored to your needs.

Additional Services

In addition to our core services, we can provide experienced loggers to attend your events and produce high-quality recordings, complete with detailed logs for future reference or transcription and for clients who need immediate results, our premium Real-Time Transcription and Stenography services deliver accurate transcripts with exceptional speed.

If you have a requirement not covered above, please get in touch and we’ll work with you to find the best solution.

Note Taking & Meeting Minutes

Our note taking services are for those times when you need to document what was discussed, agreed, and actioned during a meeting. Our professional note takers attend your meeting in person or join remotely via a dial-in line and produce an impartial and accurate record of what was discussed. A ‘near verbatim’ record is produced in the language in which the meeting was conducted and delivered according to your specifications. We will discuss and agree ahead of time what key pieces of information you want to include, whether an audio recording is permitted or not, and any other special requirements for the final documentation.

Download Note Taking Solution Brief

Industry Specific Solutions

Our services are tailored to meet the unique needs of various industries, departments, and purposes.

Investigations:

Legal work for local authorities
Council proceedings
Regulatory cases
Interviews including PACE/ABE
Case work
Phone calls
Government agencies
Regulators
Local authorities
Intergovernmental organisations

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Police Proceedings:

Official records and transcripts for evidence
999 calls
Body worn video
Investigative interviews
Internal disciplinary hearings or grievances
PACE/ABE interviews

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Coroners’ Inquests:

Official transcripts
Timely, accurate, and detailed enough to support complex inquests and satisfy family enquiry

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HR & Employee Relations:

Official transcripts and records of employee interviews
Grievance hearings
Disciplinary meetings
Fact finding investigations
Tribunals
Court proceedings

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Universities:

Academic interviews
1-2-1 interviews
Focus group discussions
Clinical research

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NLP:

Training data for machine learning
Gold data sets
Validation

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Types of Transcripts

Full Verbatim

This type of official record transcript includes every word and sound uttered.

Near Verbatim/Meeting Minutes

This is what our professional minute takers produce when no audio recording is permitted and they attend to create a live record of a meeting.

Intelligent Verbatim

This style is true to the voice and intended meaning of the speakers, while omitting fillers (ums, ahs, ers etc) to capture what is said rather than how it was said. Non-verbal communication, e.g. movement and gestures, can also be provided in transcripts created from on-site visits or video recordings.

Summaries

These transcripts are concise, relevant, and accurate while also shorter and more manageable. They are appropriate for many routine business scenarios and can also be executed to meet formal, regulated, evidential summary requirements. On average, a summary will produce around 40% less text and still capture the important points and messages.

Our Clients

We are privileged and honoured to provide secure transcription services to public and private entities across the UK including:

Coroners
Regulatory bodies
Commercial enterprise
UK central and local government agencies
Police forces (UK and international)
Intergovernmental organisations

Lawyers and in-house legal teams
HR and employee relations departments
Universities
Investigators - offices of audit and compliance
Investor relations teams
FTSE top 100 companies

We were delighted with the service that we received from Appen. The team there supported us with a research project in which we needed to transcribe a large volume of confidential interview data. We found them extremely efficient and helpful whenever we had queries, and they offered useful feedback on the quality of audio-recordings so that we were able to work with them to try and ensure that high quality material was produced. In addition to being very helpful, we found the staff to be courteous, professional and responsive.

Russell Group University

Our Social and Public Health Sciences Unit (SPHSU) and other departments across the University have been working with the Appen team for over a year.  Beside the provision of high quality transcription services I would like to highlight excellent customer service with genuine attention to customer needs. The Appen team has tailored their guidance documents for our use and provides continuous excellent support to facilitate communication between researchers and Appen team.

World Top 100 University

We are very satisfied with the service that has been provided and have no purpose to change service. The Appen staff we deal with are very helpful and efficient and the final produce is a very good standard and is very well presented.

Coroner’s Court

Your company is clearly one of the leading transcription service providers for law enforcement. Our particular fraud investigations have involved very complicated interviews sometimes lasting many hours but your transcribers never seem to get bored or lose interest. Whether the result is a full transcript or a Record of Taped Interview the product is always accurate.

UK government agency

Appen are tried, tested and offer a very good service.

UK police

The note takers are really helpful and efficient.

UK local government body

Thanks for your excellent services. It was a pleasure to work with you.

International non-profit sport organisation

Quality. Security. Expertise. Tailored to You.

At Appen, quality and security are at the heart of everything we do.

Our fully accredited services give you confidence in every transcript, translation, or language service we provide. Every project is carefully reviewed by our experienced team to ensure accuracy, consistency, and clarity.

We offer multiple levels of service to meet differing client security requirements, including on-premise solutions, encrypted file handling, and staff who have undergone full vetting and specialised training.

Our team brings significant expertise, rigorous pre-delivery checks, regular internal and external audits ensure every project meets the highest standards.

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