High-quality Transcription and Language Services

Clients from the public and private sectors value our secure, fast, and reliable language services. We tailor our services and final deliverables to each client’s unique requirements and offer a wide range of transcription, note-taking and language solutions.
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Audio & Video Transcription

We produce accurate, high-quality transcripts from a wide range of file types and formats, including recordings from interviews, meetings, hearings, and devices such as body-worn cameras. We can transcribe content in a variety of languages, ensuring your multilingual recordings are captured with precision.

Our transcription services are fully flexible. You can choose the workflow, security level, and turnaround time that best suit your needs, with work completed either in our secure office facility or by vetted independent contractors.

We tailor our services to meet all requirements, including highly sensitive or complex projects that demand strict security, confidentiality, or elevated quality assurance. Whether you need an urgent 24-hour turnaround or a scheduled delivery over several days, we provide reliable, precise results you can depend on.

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Note Taking & Meeting Minutes

Our note-taking services ensure a clear, accurate record of what was discussed, agreed, and actioned during your meetings.

Professional note-takers can attend in person or join remotely via video call, producing an impartial, near-verbatim record in the language the meeting was conducted.

We work with you in advance to define your requirements, including which key points to capture, whether audio recording is permitted, and any other specifications for the final document, ensuring your notes are tailored to your needs.

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Translation

Our professional translation services enable organisations to convey their message accurately and effectively across multiple languages. We translate a wide variety of materials, including reports, documents, correspondence, interviews, and marketing content, carefully preserving meaning, nuance, and cultural context.

With extensive experience across diverse industries, our translators ensure complex terminology is handled correctly and culturally appropriate language is used. We manage every project with strict confidentiality and offer flexible turnaround options to meet your deadlines without compromising quality.

Each translation is customised to your needs. By understanding your audience and objectives, we deliver precise, high-quality translations—whether for a single document or ongoing multilingual projects.

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Interpretation

Our interpretation services make multilingual communication seamless, whether face-to-face, or via video call. We provide professional interpreters who are skilled in a variety of environments, from meetings and interviews to hearings, conferences, and other sensitive or formal situations in the UK and internationally.

Our interpreters ensure conversations are accurately conveyed, maintaining the tone, intent, and meaning of every interaction. Experienced in handling complex terminology across multiple languages, they provide clarity and confidence in any real-time multilingual setting.

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Additional Services

In addition to our core services, we can provide experienced loggers to attend your events and produce high-quality recordings, complete with detailed logs for future reference or transcription and for clients who need immediate results, our premium Real-Time Transcription and Stenography services deliver accurate transcripts with exceptional speed.

If you have a requirement not covered above, please get in touch and we’ll work with you to find the best solution.

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Note Taking & Meeting Minutes

Our note taking services are for those times when you need to document what was discussed, agreed, and actioned during a meeting. Our professional note takers attend your meeting in person or join remotely via a dial-in line and produce an impartial and accurate record of what was discussed. A ‘near verbatim’ record is produced in the language in which the meeting was conducted and delivered according to your specifications. We will discuss and agree ahead of time what key pieces of information you want to include, whether an audio recording is permitted or not, and any other special requirements for the final documentation.
Download Note Taking Solution Brief

Industry Specific Solutions

Our services are tailored to meet the unique needs of various industries, departments, and purposes.
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Investigations:

  • Legal work for local authorities
  • Council proceedings
  • Regulatory cases
  • Interviews including PACE/ABE
  • Case work
  • Phone calls
  • Government agencies
  • Regulators
  • Local authorities
  • Intergovernmental organisations
Download PDF
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Police Proceedings:

  • Official records and transcripts for evidence
  • 999 calls
  • Body worn video
  • Investigative interviews
  • Internal disciplinary hearings or grievances
  • PACE/ABE interviews
Download PDF
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Coroners’ Inquests:

  • Official transcripts
  • Timely, accurate, and detailed enough to support complex inquests and satisfy family enquiry
Download PDF
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HR & Employee Relations:

  • Official transcripts and records of employee interviews
  • Grievance hearings
  • Disciplinary meetings
  • Fact finding investigations
  • Tribunals
  • Court proceedings
Download PDF
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Universities:

  • Academic interviews
  • 1-2-1 interviews
  • Focus group discussions
  • Clinical research
Download case study
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NLP:

  • Training data for machine learning
  • Gold data sets
  • Validation
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Why choose Appen?

Backed by more than 25 years’ experience, we provide bespoke and secure language services that combine specialist human expertise with smart technology to ensure accuracy, confidentiality, and reliability every time.

Accuracy You Can Rely On:

Our secure and advanced ASR (Automatic Speech Recognition) 6system is enhanced by skilled human editors, ensuring every transcript is precise, clear, and professionally formatted.

Fast Turnaround, Every Time:

We understand the importance of deadlines. Whether it’s same-day delivery for urgent inquests or detailed reports for investigations, we ensure your transcripts are ready when you need them.

Specialised Knowledge:

From legal proceedings to medical terminology, our team is trained to handle complex content with confidence and care.

Confidentiality Assured:

Sensitive information is handled with the highest standards of security and compliance, giving you peace of mind.

Friendly, Expert Support:

Our approachable, knowledgeable team is always ready to provide guidance, answer questions, and ensure a smooth, professional experience.

Choose Appen for a service that combines speed, accuracy, and professionalism - every time.



We were delighted with the service that we received from Appen. The team there supported us with a research project in which we needed to transcribe a large volume of confidential interview data. We found them extremely efficient and helpful whenever we had queries, and they offered useful feedback on the quality of audio-recordings so that we were able to work with them to try and ensure that high quality material was produced. In addition to being very helpful, we found the staff to be courteous, professional and responsive.
Russell Group University
Our Social and Public Health Sciences Unit (SPHSU) and other departments across the University have been working with the Appen team for over a year.  Beside the provision of high quality transcription services I would like to highlight excellent customer service with genuine attention to customer needs. The Appen team has tailored their guidance documents for our use and provides continuous excellent support to facilitate communication between researchers and Appen team.
World Top 100 University
We are very satisfied with the service that has been provided and have no purpose to change service. The Appen staff we deal with are very helpful and efficient and the final produce is a very good standard and is very well presented.
Coroner’s Court
Your company is clearly one of the leading transcription service providers for law enforcement. Our particular fraud investigations have involved very complicated interviews sometimes lasting many hours but your transcribers never seem to get bored or lose interest. Whether the result is a full transcript or a Record of Taped Interview the product is always accurate.
UK government agency
Appen are tried, tested and offer a very good service.
UK police
The note takers are really helpful and efficient.
UK local government body
Thanks for your excellent services. It was a pleasure to work with you.
International non-profit sport organisation
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Quality. Security. Expertise. Tailored to You.

At Appen, quality and security are at the heart of everything we do.

Our fully accredited services give you confidence in every transcript, translation, or language service we provide. Every project is carefully reviewed by our experienced team to ensure accuracy, consistency, and clarity.

We offer multiple levels of service to meet differing client security requirements, including on-premise solutions, encrypted file handling, and staff who have undergone full vetting and specialised training.

Our team brings significant expertise, rigorous pre-delivery checks, regular internal and external audits ensure every project meets the highest standards.

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