Code of Conduct

Secure Transcription: How Safe is Your Data?

By its very nature, a secure transcription often deals with sensitive matters and includes personal, highly confidential or even top-secret information. How do transcription providers ensure that the people handling your data can be trusted to keep it secure? Secure transcriptions are a key procedural tool for formal investigations, from coroners’ inquests and police interviews to regulatory inquiries and employment-related …  

Secure, onsite facilities for sensitive transcription data

With highly sensitive transcription data, basic security measures are not enough Most transcription providers offer basic security measures like staff vetting and data handling processes, but some highly sensitive material requires enhanced protection. As recent news stories have shown, security can sometimes be less than optimal when it comes to transcription data. Even at large, high-profile organisations, lazy practices such …  

How to get the best quality audio recordings for transcription — and what happens when ‘perfect’ isn’t possible

Sometimes, despite best efforts, the quality of an audio recording is less than perfect. In this situation, there are a few things Appen can do to help.