UK Transcription and Note Taking Services

Public and private sector clients value our secure, official, experienced and timely services.

Secure Transcription Services

Clients from the public and private sectors value our secure, fast, and reliable transcription services. We tailor our services and final deliverables to each client’s unique requirements and offer a wide range of secure transcription solutions.
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Audio & Video Transcription

We create accurate transcripts from a wide variety of files and formats provided to us by our clients or secured from devices such as body worn video. You can choose to have your transcripts produced in our secure office facility or by our home-based transcriber team. Fast deliveries and turnarounds available from 24 hours to 10 day deliveries.
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Note Taking & Meeting Minutes

Our note taking services are for those times when you need to document what was discussed, agreed, and actioned during a meeting. Our professional note takers attend your meeting in person or join remotely via a dial-in line and produce an impartial and accurate record of what was discussed. A ‘near verbatim’ record is produced in the language in which the meeting was conducted and delivered according to your specifications. We will discuss and agree ahead of time what key pieces of information you want to include, whether an audio recording is permitted or not, and any other special requirements for the final documentation.
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Note Taking & Meeting Minutes

Our note taking services are for those times when you need to document what was discussed, agreed, and actioned during a meeting. Our professional note takers attend your meeting in person or join remotely via a dial-in line and produce an impartial and accurate record of what was discussed. A ‘near verbatim’ record is produced in the language in which the meeting was conducted and delivered according to your specifications. We will discuss and agree ahead of time what key pieces of information you want to include, whether an audio recording is permitted or not, and any other special requirements for the final documentation.
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Industry Specific Solutions

Our services are tailored to meet the unique needs of various industries, departments, and purposes.
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Investigations:

  • Legal work for local authorities
  • Council proceedings
  • Regulatory cases
  • Interviews including PACE/ABE
  • Case work
  • Phone calls
  • Government agencies
  • Regulators
  • Local authorities
  • Intergovernmental organisations
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Police Proceedings:

  • Official records and transcripts for evidence
  • 999 calls
  • Body worn video
  • Investigative interviews
  • Internal disciplinary hearings or grievances
  • PACE/ABE interviews
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Coroners’ Inquests:

  • Official transcripts
  • Timely, accurate, and detailed enough to support complex inquests and satisfy family enquiry
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HR & Employee Relations:

  • Official transcripts and records of employee interviews
  • Grievance hearings
  • Disciplinary meetings
  • Fact finding investigations
  • Tribunals
  • Court proceedings
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Local Authorities:

  • Legal Services
  • Property, Planning and Procurement meetings
  • Licensing, Trading Standards, and Environmental Health hearings and appeals
  • Council Tax and Housing Benefit investigations
  • Adult Social Services hearings and appeals
  • Children’s Services, including confidential interviews under secure conditions
  • Human Resources, from disciplinary hearings to training events
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Universities:

  • Academic interviews
  • 1-2-1 interviews
  • Focus group discussions
  • Clinical research
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NLP:

  • Training data for machine learning
  • Gold data sets
  • Validation
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Types of Transcripts

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Full Verbatim

This type of official record transcript includes every word and sound uttered.
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Near Verbatim/Meeting Minutes

This is what our professional minute takers produce when no audio recording is permitted and they attend to create a live record of a meeting.
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Intelligent Verbatim

This style is true to the voice and intended meaning of the speakers, while omitting fillers (ums, ahs, ers etc) to capture what is said rather than how it was said. Non-verbal communication, e.g. movement and gestures, can also be provided in transcripts created from on-site visits or video recordings.
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Summaries

These transcripts are concise, relevant, and accurate while also shorter and more manageable. They are appropriate for many routine business scenarios and can also be executed to meet formal, regulated, evidential summary requirements. On average, a summary will produce around 40% less text and still capture the important points and messages.

Our Clients

We are privileged and honoured to provide secure transcription services to public and private entities across the UK including:
  • Coroners
  • Regulatory bodies
  • Commercial enterprise
  • UK central and local government agencies
  • Police forces (UK and international)
  • Intergovernmental organisations
  • Lawyers and in-house legal teams
  • HR and employee relations departments
  • Universities
  • Investigators - offices of audit and compliance
  • Investor relations teams
  • FTSE top 100 companies
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We were delighted with the service that we received from Appen. The team there supported us with a research project in which we needed to transcribe a large volume of confidential interview data. We found them extremely efficient and helpful whenever we had queries, and they offered useful feedback on the quality of audio-recordings so that we were able to work with them to try and ensure that high quality material was produced. In addition to being very helpful, we found the staff to be courteous, professional and responsive.
Russell Group University
Our Social and Public Health Sciences Unit (SPHSU) and other departments across the University have been working with the Appen team for over a year.  Beside the provision of high quality transcription services I would like to highlight excellent customer service with genuine attention to customer needs. The Appen team has tailored their guidance documents for our use and provides continuous excellent support to facilitate communication between researchers and Appen team.
World Top 100 University
We are very satisfied with the service that has been provided and have no purpose to change service. The Appen staff we deal with are very helpful and efficient and the final produce is a very good standard and is very well presented.
Coroner’s Court
Your company is clearly one of the leading transcription service providers for law enforcement. Our particular fraud investigations have involved very complicated interviews sometimes lasting many hours but your transcribers never seem to get bored or lose interest. Whether the result is a full transcript or a Record of Taped Interview the product is always accurate.
UK government agency
Appen are tried, tested and offer a very good service.
UK police
The note takers are really helpful and efficient.
UK local government body
Thanks for your excellent services. It was a pleasure to work with you.
International non-profit sport organisation
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Secure & Quality Services

We take security, confidentiality and quality very seriously here at Appen: they are in our company DNA. We do not compromise on this and we are proud that security and quality are at the heart of what we do.

Appen has secure in-house facilities, trained professionals with security clearance and a continuous improvement program rooted in ISO certification to establish best-in-class quality management and security processes.

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