Whilst formal HR proceedings are usually confidential, some require a higher level of security clearance or more specialised data handling systems than would typically be found in an in-house HR or administrative team. Others could be complex, involving multiple speakers or different languages, calling for a very high level of transcription or note-taking expertise.
Finally, proceedings could deal with a controversial or sensitive internal issue. In this situation, an external transcriber or note taker, who remains impartial and independent, can create an official record that everyone can trust.
Appen’s services for HR and ER teams include transcription, note taking and summaries; all these services can be provided from Appen’s secure, in-house facility.
Whether outsourced completely or called on from time to time, working with an expert transcription provider brings a range of benefits:
- Transcripts, notes, and summaries will be highly accurate (Appen’s are certified to the international quality standard ISO9001) so they are less likely to be challenged, enabling you to meet your deadlines and resolve matters more quickly.
- Crucially, external providers have the capacity to cope with last-minute requests and fast turnarounds, so you don’t have to divert your HR professionals from their day-to-day tasks at short notice.
- Outsourcing means only paying for what you need, when you need it. For example, Most good transcription providers offer lower rates for non-urgent jobs.
